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Contract Junior Network Operations Support Engineer


Company: Vista People

Type:

Location: Limerick

Salary: negotiablek

Job Title:          Contract Network Operations Centre (NOC) Engineer – Level 1

 

Reports To:       NOC Manager

Job Type:         One-year contract,  shift                             

 

Job Location:    Limerick

 

Job Start:         ASAP subject to notice period

 

Company profile

Our client is one of Ireland’s leading telecoms companies providing a wide range of telecoms services on a wholesale basis and are one of the main suppliers for fibre network services to the telecommunications industry in Ireland.

 

Job Profile

The Contract Network Operations Engineer will be employed on a 12-month contract participating in a shift rota to provide 24/7 cover to the company’s customers. The role will involve monitoring, investigating and tracking all events on the network.

 

What you will do

 

·         Monitor all aspects of the company’s network including devices, collocation facilities, backhaul links. Opening cases and taking action within SLAs, demonstrating a methodical trouble shooting approach with detailed case updates being tracked at all times.

·         Initial trouble shooting and diagnosis of all faults using the company’s trouble-shooting tools and monitoring systems.

·         Opening quality trouble tickets and follow correct incident management procedures to own, track, report, document and manage faults to resolution.

·         Escalate issues as necessary to support teams in an efficient manner retaining close management of open issues.

·         Providing quality support to the company’s customer base updating and resolving issues in a professional manner within predefined SLAs.

·         Manage customer enquiries, complaints and requests in a responsive and professional fashion.

·         Install, commission and test equipment on customer/enet premises in accordance with the company’s predefined procedures.

·         Participation in the 24/7 shift rota.

 

You will have

 

·         An engineering/telecoms degree and/or 1 - 2 years’ networking experience, ideally in a telecommunications environment but similar experience in an enterprise environment will also be considered.

·         CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered.

·         Technical support/service desk experience and/or previous NOC experience is required.

·         Knowledge of ITIL desirable

·         Technical Background

·         General understanding of telecoms transmission/networking principles.

·         Excellent documentation skills

·         Good working knowledge of MS Office applications.

 

·         A reliable team player who as the ability to multitask and work on their own initiative.

·         Proven interpersonal and communication skills.

·         Excellent attention to detail with the ability to prioritise.

·         High levels of flexibility, willingness to learn and develop in addition to an awareness of future trends in the telecommunications industry.

·         Fluent in written and spoken English.

·         Eligible to work in Ireland.

 

What’s on offer

The company offers excellent career prospects and a fantastic benefits package and the chance to develop your career with a leading Irish Telco company. The company is an equal opportunities employer 

 

Salary & Benefits


Attractive salary and excellent benefits on offer to the right candidate.

 


Category: It-software

Experience required: 1 years

Education Level : Certificate


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Application questionaire

Are you will to work shift?


Yes
No

Are you available for a one year contract?


Yes
No